Return & Refund Policy

We want customers to receive the correct faucet products in good condition. Please review this policy before requesting a return, exchange, or refund.

Return Window

Eligible unused items may be considered for return within 14 days of delivery. Items must be unused, uninstalled, undamaged, and returned with original packaging, accessories, manuals, and parts.

Items That May Not Be Eligible

Installed items, used items, items with missing parts, items damaged by misuse or improper installation, final sale items, customized items, and items returned without approval may not be eligible for refund.

Damaged, Incorrect, or Defective Items

If your order arrives damaged, incorrect, or defective, contact us within 7 days of delivery. Include your order number and clear photos of the product, packaging, shipping label, and the issue. Do not discard packaging until the claim is reviewed.

Return Approval

Please contact us before sending anything back. Items returned without prior approval may be refused or may not qualify for a refund.

Return Shipping

Customers are responsible for return shipping costs unless the return is approved because of our error or a confirmed product defect. We recommend using a trackable shipping service and keeping the receipt until the return is resolved.

Inspection and Refunds

After an approved return is received, the item will be inspected. If approved, the refund will be issued to the original payment method. Payment provider processing times may vary.

Installation Costs

LPVLPV is not responsible for plumber fees, contractor fees, installation labor, removal costs, project delays, or related expenses unless required by applicable law.